1.

What is the best way to contact the National Institute of Business Management (NIBM)?

Call (800) 433-0622; fax (570) 567-0166; or e-mail customer@nibm.net

2.

Can I get a discount for multiple subscriptions or books?

Yes. The amount of the discount is determined by how many copies you buy. Please ask one of our customer service representatives about quantity discounts at (800) 433-0622 or customer@nibm.net.

3.

When do I receive my first issue?

Two to four weeks.

4.

How can I get more information on an article that appeared in one of your publications?

You’ll find the name and telephone number of the editor in the masthead of each publication?usually on page 2 or on the last page of every issue.

5.

May I reprint articles from your publications?

Only with our permission in advance. We’re flattered that you like what you see, but we hire the nation’s top experts to give you the best business advice available, so our information is valuable and we do protect our copyright. Please email Gordon McCallum at gmccallum@nibm.net for reprint permission.

6.

Why am I on your mailing list?

We only mail to people we believe would have an interest in buying our products. Our mailing lists include NIBM subscribers and names we rent from other companies. If you don’t wish to receive future promotions from us, please call (800) 433-0622 or e-mail customer@nibm.net. Our customer service staff will remove you from our lists.

7.

How many pages will I get each month?

Most NIBM newsletters are eight pages.

8.

Why am I being billed for a subscription that has not started yet?

Most of our publications are monthly. Our system generates bills twice a month, so it is conceivable that you could receive your invoice before your first issue.

9.

Why do I get another renewal notice when I already renewed?

More than likely your check and the renewal notice crossed in the mail. To verify that your payment has been posted, please call our customer service department at (800) 433-0622. You also may fax us a copy of your check at (570) 567 0166.

10.

Is the amount I pay for my subscription tax deductible?

A company that uses the newsletter for business purposes can fully deduct the cost of the subscription. For an individual who doesn't have a business, the subscription counts for tax purposes as a miscellaneous itemized deduction. So if your total miscellaneous itemized deductions exceed 2 percent of your adjusted gross income, you can deduct the excess. Check IRS.gov for the latest guidelines.

11.

How are the premiums and books shipped?

Merchandise premiums and books are shipped first class within two to three weeks of your order. Book premiums are shipped at bulk or book rate within the same period.

12.

What if I’m not satisfied with my book or subscription?

If you’re unhappy with any of our products, we will cancel your order or issue a refund to honor the guarantee we gave you when you ordered. Just ask.

13.

May I buy a premium without a subscription?

We offer free premiums to entice you to try our publications, but you may also purchase the premium without subscribing. Go to http://www.nibm.net/books.asp to view our Special Reports and CDs for sale.

14.

Do you accept checks, money orders and credit cards?

Yes. We accept checks, money orders and VISA, MasterCard, American Express and Discover.

15.

How come Canadians, other international customers and residents of U.S. territories can't place orders online?

Our customer database accepts international orders, but it is not yet compatible with our Web site's ordering system. We are working to make our Web site fully automated. Until then, we can take your order from outside the United States by telephone, postal mail, e-mail or fax.

16.

I hit the Process Order key twice by mistake. Did I accidentally order twice the amount of materials I wanted?

No. We have put safeguards in place so that you can only process the order one time for each shopping cart.

17.

It’s telling me my shopping cart is empty. Why?

If you have just finished processing an order and you hit Shopping Cart, it will tell you your cart is empty. That’s because the transaction is completed and you are now free to begin a new order. Another reason may be because your shopping cart expires after 24 hours. A third reason may be that although you’ve been shopping, you haven’t yet clicked “Buy now” or “Subscribe now” on any item.