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Introduction: Learn How to Play the Game
1. The Politics of Advancement
Taking a Step up the Ladder
Capitalize on Someone Else’s Good Ideas
When You’re on the Road to CEO
Sell Your Ideas to Advance Your Career
Get Invited to Meetings That Count
Just How Effective Is Your Network?
Make the Mentor Connection
Breaking Through the Glass Ceiling
Stay on Top of Your Promotion
Master the Art of Power Schmoozing
How High Is High Enough?
Opportunity for the Acting Manager
Outperforming Others Comes at a Price
A Lateral Move Can Lead Upward
Taking a Temporary Step Down
Strive to Accumulate Power
Competing for a Plum Promotion
Why You Should Pick Your Successor
Practical Intelligence for on-the-Job Success
2. The Politics of Removing Roadblocks
When to Go Over Your Boss’s Head
Living With a Boss Who’s Domineering
Distance Yourself From a Boss in Trouble
How to Disagree With Your Boss
Making Points With a New Boss
Pitfalls of Socializing With the Boss
When Your Boss Shoots Down All Your Ideas . . .
When a Consultant Studies Your Operation
The Division Manager’s Survival Guide
If It Isn’t Broken, Break It
Don’t Promise More Than You Can Deliver
The Fine Art of Dealing With Criticism
Are Others Stealing the Credit You Deserve?
If You’re Operating on a Short Fuse . . .
Working With a Hotshot Assistant
A Colleague Seeks Advancement at Your Expense
3. The Politics of Teamwork
Your Department May Be Losing Its Memory
Consensus: How to Achieve It
Try Using Participatory Management
Turn Tensions and Conflict Into a Positive Agenda
Strategies for Building a New Team
Reinforce the Importance of Staff Loyalty
The Art of Resolving Disputes
The Art of Motivating Employees
Don’t Let Scarce Resources Divide Your Group
Don’t Be Swayed by Office Politics
Ways to Gain Allies in Your Company
Stand Tall: Refuse to Be Intimidated
When a Colleague Steps on Your Toes
Defending Yourself Against Verbal Bullies
Working With Someone You Can’t Stand
Don’t Let Yourself Be Seduced by Colleague’s Flattery
Deception—and Those Who Practice It
Clever Ways to Disarm a Back-Stabber
Bad-Mouthing Can’t Always Be Ignored
Using EEO to Your Advantage
4. The Politics of Leadership
When Others Presume on Your Friendship
Guarding Against Male Bias
Sexual Harassment: A Minefield
Dilemma: One Promotion, Two Candidates
Making Room for the Stellar, Promising Rookie
Are Performance Appraisals Doing Enough?
Coping With Employee Resistance
Getting the Message Across Under Fire
Their Hidden Message: ‘Leave Us Alone!’
When Kindness Fails . . .
When It’s Time to Say, ‘I’m the Boss!’
How to Help Your Staff Through Personal Crises
Needed Today: More Positive Discipline
Inheriting a Less-Than-Ideal Department
Ask Yourself: Are You Seen As ‘Them’?
Can You Be Trusted As a Boss?
The Art of Delivering Bad News
Is a Trusted Subordinate After Your Job?
The Art of Positive Leadership
5. The Politics of Change
Surviving Your Company’s Merger
Coping With Change
The Art of Initiating Change
Downsizing: Caught in the Middle?
The Dangers of Being Politically Naive
Being an Outsider in Your Own Company
Leading a Turnaround Team
It’s a Brave New dot.com World
Success in the New Corporate Structure
Managing Change for Yourself
‘Will I Have a Job Tomorrow?’
Transition From Power As You Grow Older
6. The Politics of Managing Difficult Employees
Stamp Out Insubordination
When a Promotion You Made Fizzles
Dealing With the Dissenter
Coping With the Poor Performer
Handling the Hostile Employee
Why Your Staff May Go Over Your Head
A Sniper Can Damage Your Operation
Handling the Bypasser
Managing a Rift Among Jealous Peers
Spotting and Handling Manipulators
Managing a Whistle-Blower
Handling Difficult People
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