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Discover how to use “positive confrontation” to simultaneously protect yourself and your organization, while treating employees with dignity (and boost your image).
You’ll not only learn exactly what to say, but how to say it.
Part I:
- The “9 Rules of Engagement” for successfully handling employee discussions. You’ll want to print out and reread those rules before any important employee talk.
- Using “perception management” in your favor to frame the discussion.
- How the power of guilt can be used to help employees assume responsibility for problems.
- A legally safe script to use when employees want to talk “off the record” about an employee relations issue.
- “New supervisor syndrome” and how you should address new managers differently than experienced ones.
- The 3 practical steps for discussions that stop attitude problems in their tracks.
Part II:
Paul provides sample scripts to use in addressing some of the most common—and the most serious—employee problems you’re likely to encounter, including:
- Behavioral problems
- Excessive absenteeism
- Patterns of absenteeism
- Personal hygiene
- Disputes among subordinates
- Layoffs
- Foul language
- Sexually inappropriate actions
- Time card “mistakes”
This CD is the ultimate guide for HR professionals and bosses who need some guidance on what to say after “Got a minute?” You’ll learn practical strategies and model dialogue for handling even the most awkward discussions.
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